Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. Please ensure that all tags and labels are intact before returning any product.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any items lost in transit.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If an item is marked as non-returnable at the time of purchase, it cannot be returned or exchanged. Please review product descriptions carefully before making a purchase to avoid any misunderstandings.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with your return, please contact us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and cooperation in following our return policy.
